Privacy Policy

Last Updated: February 14, 2025

1. Introduction

iSchoolCloud (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management platform and website (collectively, the “Services”). We take the privacy of educational data seriously and comply with applicable education privacy laws and regulations.

2. Information We Collect

2.1 Information Provided by Educational Institutions

• School administrative data
• Staff and teacher information
• Student records and academic information
• Parent/guardian contact details
• School calendar and scheduling information
• Attendance records
• Assessment and grade data

2.2 Automatically Collected Information

• Log data and usage statistics
• Device information
• IP addresses
• Browser type and settings
• System configuration
• Access times and dates
• Pages visited and features used

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies as described in our Cookie Policy to:

• Maintain user sessions
• Remember preferences
• Analyze platform usage
• Enhance security
• Improve user experience

3. How We Use Your Information

3.1 Core Service Provision

• Operate and maintain the platform
• Process and manage educational data
• Facilitate communication between schools, teachers, and parents
• Generate reports and analytics
• Provide technical support

3.2 Platform Improvement

• Analyze usage patterns
• Identify and fix technical issues
• Develop new features
• Enhance user experience
• Measure performance metrics

3.3 Communication

• Send service updates and notifications
• Provide technical support
• Respond to inquiries
• Share important announcements
• Send administrative messages

4. Student Data Privacy

4.1 Compliance with Education Privacy Laws

We adhere to:

• Family Educational Rights and Privacy Act (FERPA)
• Children’s Online Privacy Protection Act (COPPA)
• State student privacy laws
• International data protection regulations where applicable

4.2 Student Data Protection Principles

• Collection limited to educational purposes
• No sale of student personal information
• No behavioral targeting advertising
• No creation of student profiles for non-educational purposes
• Strict access controls and authentication

5. Data Sharing and Disclosure

5.1 Limited Sharing

We share information only:

• As directed by educational institutions
• With authorized third-party service providers
• As required by law
• In emergency situations

5.2 Third-Party Service Providers

We may share data with providers who:

• Help operate our platform
• Process payments
• Provide analytics
• Assist with technical support
• All providers are contractually bound to protect data

5.3 Legal Requirements

We may disclose information:

• In response to legal requests
• To protect rights and safety
• To investigate fraud
• To comply with law enforcement
• As required by applicable laws

6. Data Security

6.1 Security Measures

We implement:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Incident response procedures
• Employee security training

6.2 Data Storage

• Data stored in secure cloud environments
• Regular backups performed
• Geographic data residency compliance
• Retention periods based on requirements

6.3 Breach Notification

In case of a data breach:

• Prompt notification to affected parties
• Cooperation with authorities
• Implementation of remediation measures
• Regular security reviews

7. User Rights and Choices

7.1 Access Rights

Users can:

• Review their personal information
• Request data corrections
• Export their data
• Request data deletion
• Manage privacy settings

7.2 Parent/Guardian Rights

Parents/guardians can:

• Access their child’s information
• Request modifications
• Control sharing settings
• Request deletion where applicable

7.3 Educational Institution Rights

Institutions can:

• Manage user access
• Control data sharing
• Request data exports
• Implement custom privacy settings

8. Data Retention

8.1 Retention Periods

• Active accounts: Duration of service
• Inactive accounts: According to institution policy
• Backup data: Limited retention period
• Logs and analytics: As required for operations

8.2 Data Deletion

• User-requested deletions processed promptly
• Automated removal of expired data
• Secure deletion procedures
• Backup retention compliance

9. International Data Transfers

9.1 Cross-border Transfers

• Compliance with international data protection laws
• Implementation of appropriate safeguards
• Data transfer agreements where required
• Geographic data residency options

9.2 International Privacy Standards

We comply with:

• GDPR requirements where applicable
• Local data protection regulations
• International privacy frameworks
• Cross-border data transfer rules

10. Children’s Privacy

10.1 Protection Measures

• Age-appropriate design
• Parental consent mechanisms
• Limited data collection
• Restricted feature access
• Enhanced privacy controls

10.2 Student Data Safeguards

• No commercial use of student data
• Strict access controls
• Limited data collection
• Enhanced security measures
• Regular compliance reviews

11. Changes to This Policy

• Updates communicated in advance
• Material changes require consent
• Notice provided through platform
• Email notifications for significant changes
• Archive of previous versions maintained

12. Contact Information

For privacy-related inquiries: Email: support@ischoolcloud.com

For urgent privacy concerns:

• Use emergency contact form on website
• Contact your institution administrator
• Submit formal privacy request

13. Jurisdiction and Applicable Law

This Privacy Policy is governed by applicable data protection laws and regulations in the jurisdictions where we operate.

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By using iSchoolCloud’s Services, you acknowledge that you have read and understood this Privacy Policy.